* Meetings : start on time, finish on time, have agenda, enough time * To-do list: use it consistently, have time to prioitize * Follow up: resonable time on finishing action items and tasks, give timely update * Reports: timely, high quality, complete and balance between summary/detail * Availability: covers stakeholders time zones, Sametime green-light * Acknowledgement: acknowledge job well done * Distraction: focus on task at hand, minimum multitasking * Critical Information: understand the detail, double check for accuracy * Presentation: consider the audience * Self Improvement: actively seeking to be better Respect and Trust